Problem: Outlook 2003 works offline

A several times on multiple projects I've found this issue. When clicking on "Work online" doesn't work the challenge begins...

Colleagues of mine ofted delete the entire userprofile and recreate it.

This action takes a lot of time, not to mention the effort you need to put in it so save user settings.

So I was thinking:"Can't this be done faster, easier and more userfriendly?"

The answer was as easy as always:"Yes!"

These are te steps to take:

• Close Microsoft Office Outlook and all applications that have an active link to it, for example like Office Communicator.


• Delete all files in "c:\documents and settings\%username%\local settings\application data\microsoft\outlook.


• Start Microsoft Office Outlook and, if needed, create the connection to the mailserver.

Problem solved!

A colleague of mine was taking the long way around and it took about 15 minutes to complete... Using my was he was done the next time within 5 minutes!!!

Also the issue can be solved remotely by a 1th line (like a unskilled or semi-skilled servicedesk).